Dear Valued Customer,

Effective from Friday 6th August 2021, our retail showroom will be CLOSED due to the Victorian COVID-19 lockdown and reopen to the public at this stage on the 5th of November 2021. The reopening date is subject to change as per the Victorian Government's announcements.

Delivery and Click and Collect are still available through online orders that remain business as usual. Click and Collect orders are available between Monday and Friday from 9.00 am to 4.00 pm.

Notice for Deliveries:
Unfortunately, StarTrack's delivery teams are experiencing high daily volumes due to the current COVID-19 restrictions across the east coast. Work is underway to support the following locations which are at capacity, including the commencement of weekend deliveries in NSW and VIC.

NSW & ACT

Australia Post has taken the precautionary measure of closing the Sydney Gateway Facility for 24 hours following cleaner testing positive for COVID-19. Our teams at the facility are undergoing testing and the site has been deep cleaned and sanitised.

There are currently impacts to domestic parcel processing and delivery in New South Wales which are causing some local delays. This is due to COVID-related staffing impacts at our Chullora facility.

• There was a significant technical issue at the Eastern Creek facility, hampering StarTrack operations and causing a number of hours of downtime, which may cause some delays for deliveries in the area.
• Sydney Metro, Newcastle and Central Coast areas continue to be impacted by delays.
• In the ACT, Canberra continues to be impacted by delays caused by the growing outbreak.

VIC

There were record-breaking volumes overnight at a number of our facilities in Melbourne, resulting in some capacity issues and possible delays. The team is working hard to process these volumes and minimise delays, which at this stage should only be delays of 1-2 days. The teams in our facilities are also working through the volumes with COVID-19 restrictions in place. 

Please be aware that delays may be expected as backlogs are attempted to be cleared. This will mean that StarTrack's overnight service which we offer may take up to 4 business days to deliver depending on your location and how affected the area is.

During these times, please choose a delivery address where someone will be able to accept the delivery otherwise a return delivery fee may occur.

This is likely to continue until further notice.

We apologise for any inconvenience caused by the delays.

If you require sales advice, please call us on (03) 9543 8885 or email us through our Contact Centre to assist you.

Please understand that our number one priority is to ensure the health and safety of both our staff and customers during this time.

Stay safe.

- Videoguys Management