Videoguys Australia | Camera, Video & Audio Gear Sales

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COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More

Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.

If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.

Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.

Pickup Orders (9.00AM - 4.00PM)

Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.

The restrictions currently in place for Contactless Pick & Collect are below:

Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.

Orders for Delivery

We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.

StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.

If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.

Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.

Customer Service Delays

We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.

Behaviour

Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.

We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.

Special Notice:

Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.

While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.

Thank you for your continued support—stay safe and be well during these uncertain times.

Videoguys Australia Hours of Operation and Holiday Time Table

Hours of Operation

Mon - Fri: 9:00:00 AM to 5:00:00 PM
Sat - Sun: Closed

Videoguys Australia Holiday Schedule 2020

Australia Day Monday 27th January 2020 Closed
Labour Day Monday 9th March 2020 Closed
Good Friday Friday 10th April 2020 Closed
Easter Monday Monday 13rd April 2020 Closed
Queen's Birthday Monday 8th June 2020 Closed
AFL Grand Final Eve Friday 23rd October 2020 Closed
Melbourne Cup Mon/Tues Public Holiday Mon 2nd Nov 2020 - Tue 3rd Nov 2020 Closed
Christmas and New Years Holidays Thu 24th Dec 2020 - Tue 5th Jan 2021 Closed

Pre-Sales Email Contact
General Enquiries
Product Availability
Professional Advice
Request a Quote

After-Sales Email Contact
General Enquiries
Obtaining a Copy of Invoice
Order Status
Return Authorisation
Combine, Cancel or Change Order
Customer Feedback

Help
Contact Centre
After Sales Help & Advice
Hours of Operation
Order and Shipping Policies
Warranty Returns & Refunds
Terms and Conditions

Customer Service:

(03) 9543 8885

Fax:

(03) 9543 8865

Our Address

Unit 12, 25 Howleys Road,
Notting Hill Vic 3168

Opening Hours

Mon - Fri: 9:00:00 AM to 5:00:00 PM
Sat - Sun: Closed
Holiday Times 2020

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Videoguys Australia Hours of Operation and Holiday Time Table

Hours of Operation

Videoguys Australia Holiday Schedule 2020

Shipping

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After Sales

Terms

Big Brands

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Opening Hours

Account Login

Why Create an Account?

Videoguys Australia Hours of Operation and Holiday Time Table

Hours of Operation

Videoguys Australia Holiday Schedule 2020

Shipping

Returns

After Sales

Terms

Big Brands

Testimonials

Our Address

Opening Hours

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