About Videoguys Australia Pty Ltd
Our History
Founded over 25 years ago, Videoguys Australia has established itself as a consistent and reliable leader in the video equipment market. Our enduring mission is to build and maintain the trust of our customers by offering expert advice, competitive pricing, and exceptional service. We understand that excellence in our field is not defined by low prices alone, but by a combination of fair pricing, honesty, and comprehensive support before, during, and after a sale.
We are committed to maintaining a knowledgeable and courteous customer service team, supported by efficient systems to ensure a smooth experience for our clients. Our business mantra, "Your Ultimate Audio & Video Source," reflects our dedication to serving professional videographers—a critical segment of our clientele whose repeat business has been instrumental to our success. This philosophy has also attracted a diverse customer base, earning us a reputation for reliability and quality service.
Videoguys Australia offers the country's most comprehensive inventory of video and audio products, with over 10,000 items readily available for prompt delivery from our facility in Notting Hill, Victoria. Our website provides a convenient overview of our extensive product range, featuring detailed information and a wide array of video and audio equipment, accessories, and related supplies.
Shopping with us is designed to be a seamless experience, whether customers choose to visit our showroom or browse and purchase through our user-friendly website. Regardless of the method or the size of the purchase, we are dedicated to providing the best shopping experience possible. Your satisfaction and trust drive us to continuously improve and expand our services.
No matter how you choose to shop with us, or the size of your purchase, Videoguys Australia is here to help!
Customer Support
At Videoguys Australia, our dedication to exemplary customer service remains unwavering. We continue to provide the exceptional support and advice that has earned the trust and satisfaction of numerous customers across Australia. Our team offers expert, FREE technical support and knowledgeable advice tailored to the specific needs of each individual.
Whether you are a beginner exploring the world of video and audio, an event or corporate videographer looking to enhance your productions, or a broadcast professional with advanced requirements, our support is designed to cater to all levels of expertise. We pride ourselves on understanding the unique challenges and aspirations of our diverse customer base. By staying updated on the latest industry trends and technological advancements, our team ensures that you receive the most relevant and effective solutions for your video and audio equipment needs.
At Videoguys Australia, we believe that great customer support goes beyond answering questions; it's about building relationships, understanding your goals, and being a reliable partner in your creative journey.
Call us at (03) 9543 8885, and let us assist you with your next equipment purchase!
Our Mission Statement
At Videoguys Australia Pty Ltd, our mission is to develop and maintain long-term relationships with our customers by offering the best value in the professional video and audio industry. We are committed to providing high-quality products and services that meet or exceed our customers' needs. This mission is accomplished through our unwavering dedication to customer satisfaction, continuous improvement, employee empowerment, and innovation.
Our Services
Videoguys Australia continues to offer a wide range of services, all focused on meeting the diverse needs of our customers in the dynamic field of video and audio. We believe in not just selling products but providing comprehensive solutions that genuinely benefit our customers. Our approach is rooted in supplying the latest and highest quality video/audio products, coupled with thorough knowledge-sharing to ensure our customers make informed decisions.
Our services extend beyond the point of sale. We offer tailored solutions to fit the unique requirements of each user, whether for home, office, or business purposes. Our customised solutions are designed to align perfectly with the individual needs of our clients, ensuring that every purchase is a perfect fit.
In addition to our focus on product excellence and bespoke solutions, we are proud of our customer-centric business model. Unlike typical online or retail businesses that may focus solely on pricing, our priority lies in providing exceptional customer service, fanatical support, and ensuring customer satisfaction.
Convenience and accessibility are key aspects of our service. Customers have the flexibility to order and pick up from our warehouse/showroom, or opt for Australia-wide delivery through our efficient courier service. We accept various payment methods, including Eftpos, major credit cards, Australia Money Orders, or direct bank deposits for quicker processing.
We are constantly striving to improve and adapt our services to better meet the evolving needs of our customers. To enhance our order processing time, we encourage customers to place their orders via our website before picking up, ensuring a smooth and efficient experience. Our commitment is unwavering: we continuously aim to evolve and grow in order to provide the best possible service to our customers.