VIC COVID-19: PICK UP OPEN 9AM TO 4PM WEEKDAYS / RETAIL SHOWROOM CLOSED DELIVERY NETWORKS ARE BUSIER THAN USUAL WHICH MAY MEAN SLIGHT DELAYS. PLEASE ALLOW EXTRA TIME FOR DELIVERIESRead More
Dear Valued Customer,
Effective from Friday 6th August 2021, our retail showroom will be CLOSED due to the Victorian COVID-19 lockdown and reopen to the public at this stage on the 5th of November 2021. The reopening date is subject to change as per the Victorian Government's announcements.
Delivery and Click and Collect are still available through online orders that remain business as usual. Click and Collect orders are available between Monday and Friday from 9.00 am to 4.00 pm. Notice for Deliveries: Unfortunately, StarTrack's delivery teams are experiencing high daily volumes due to the current COVID-19 restrictions across the east coast. Work is underway to support the following locations which are at capacity, including the commencement of weekend deliveries in NSW and VIC.
Delivery networks are busier than usual which may mean slight delays, so please allow extra time for deliveries.
NSW & ACT
There are currently impacts to domestic parcel processing and delivery in New South Wales which are causing some local delays. This is due to COVID-related staffing impacts at our Chullora facility.
Sydney Metro, Newcastle, and Central Coast areas continue to be impacted by delays.
In the ACT, Canberra continues to be impacted by delays caused by the growing outbreak.
VIC
StarTrack continues to experience significant impacts across the network due to extreme volumes and ongoing COVID-19 impacts. A large number of their facilities are at capacity and experiencing major congestion issues. As a result, customers may experience delays from between 1-4 days.
Please be aware that delays may be expected as backlogs are attempted to be cleared. This will mean that StarTrack's overnight service which we offer may take up to 4 business days to deliver depending on your location and how affected the area is.
During these times, please choose a delivery address where someone will be able to accept the delivery otherwise a return delivery fee may occur.
This is to continue until further notice.
We apologise for any inconvenience caused by the delays.
If you require sales advice, please call us on (03) 9543 8885 or email us through our Contact Centre to assist you.
Please understand that our number one priority is to ensure the health and safety of both our staff and customers during this time.
Stay safe.
- Videoguys Management
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