Warranty & Returns Policy
Need to return a purchase, request a warranty claim, or inquire about an exchange?
Fill out the form below, and we’ll take care of it for you.
START YOUR RETURN⚠️ Please note: This returns form works only for order numbers starting with the SVG- prefix.
Orders with a VG- prefix or a six-digit order number (e.g., VG-123456 or 165432) cannot be processed using this form.
If your order falls under this category, please reach out to us directly at rma@videoguys.com.au.
📝 Typically, these are orders placed before November 2024.
Returns, refunds and warranty conditions
Read our complete returns and refund policy before sending goods back. Contact our team for product advice and troubleshooting guidance. Installation, onsite work and complex system configuration are separate services and must be agreed and quoted before work begins. This does not affect your rights under the Australian Consumer Law.
Have a question?
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