Below are common questions about ordering from Videoguys Australia, including shipping, warranties, support, and our studio/streaming/education installation services.

What does Videoguys Australia sell?

Videoguys Australia supplies professional video, audio, broadcast, live streaming, and networking equipment. We support creators, businesses, schools, education providers, and production teams Australia-wide.

Do you offer system design and advice?

Yes. We help customers choose the right gear and design complete solutions for studios, podcasting, live streaming, education spaces, houses of worship, and commercial AV environments.

Do you provide installation services?

Yes. We provide professional installation and setup services for studio spaces, streaming rooms, classroom and education AV, PTZ camera systems, audio systems, and Ubiquiti networking/security. Installations are quoted based on scope, location, and requirements.

Do you sell to schools and educational institutions?

Yes. We regularly supply schools, TAFEs, universities, and training organisations with cameras, streaming systems, classroom AV, microphones, lighting, and networking solutions. We can also provide quotes and tailored recommendations for education use cases.

Do you provide quotes or accept purchase orders?

Yes. We can provide formal quotes and support purchase orders for approved education, government, and corporate customers.

Do you ship Australia-wide?

Yes. We ship Australia-wide from our Melbourne warehouse. Delivery times vary depending on stock availability, carrier service levels, and destination.

How do I know if an item is in stock?

Stock status and estimated dispatch time are shown on each product page. If you’re unsure or have a deadline, contact us and we’ll confirm availability and expected lead time.

What if an item is on backorder or special order?

If an item is not immediately available, it may be listed as backorder or special order with an estimated dispatch timeframe. Estimated dispatch times can change due to supplier availability. We’ll keep you updated if there are changes that affect your order.

Do your products come with Australian warranty?

Yes. Products sold by Videoguys Australia include Australian consumer guarantees and applicable manufacturer warranties, with local support.

Can you help with setup and technical support after purchase?

Yes. We provide practical setup guidance and technical support for products purchased from Videoguys Australia. For more complex systems, we can recommend best-practice configuration or offer professional services.

Do you offer in-store pickup?

Yes. Local pickup is available from our Melbourne location once your order is ready. If pickup is available for an item, it will be shown during checkout.

Can you recommend a complete kit (camera + audio + lighting + streaming)?

Yes. Tell us your use case (e.g. YouTube, podcasting, classroom recording, live events, worship, corporate streaming), your budget, and your room/venue size, and we’ll recommend a complete end-to-end setup.

How can I contact Videoguys Australia?

You can contact us via the Contact page on our website. If your enquiry relates to a studio build, streaming system, education setup, or networking installation, include your location, timeline, and what you’re trying to achieve so we can advise quickly.

Studio, Streaming & Education Installation Enquiries

If you’re planning a studio build, streaming setup, classroom AV system, or networking installation, our team can help design and deliver a complete solution tailored to your needs.

To help us provide accurate advice or a quote, please include the following information when you contact us:

• Type of project (studio, podcast, live streaming, classroom, lecture capture, worship, corporate AV, etc.)
• Location (suburb and state)
• Type of organisation (business, school, university, church, content creator, etc.)
• Room or space details (size, layout, photos if available)
• Intended use (recording, live streaming, hybrid, conferencing, teaching, events)
• Preferred platforms or software (OBS, vMix, Zoom, Teams, etc.)
• Budget range (if known)
• Timeline or deadline for completion
• Whether installation and onsite setup are required

Once we have these details, we can recommend suitable equipment, system designs, and installation options to match your requirements.

Need help choosing the right solution? If you’re building a studio, streaming space, education environment, or complete AV system, contact us for tailored advice and a quote.